Privacy Policy

1Who we are

Connfx ("Connfx", "we", "us") operates the Connfx mobile application and the website at connfx.com — a trading community platform where members follow channels, publish and read signals, exchange messages, and join live sessions.

This policy covers the Connfx app on iOS and Android and this website. We are the data controller for the personal data described here. To reach us about privacy, see Contact us.

2Data we collect

We collect only what the product needs to work. Here is every category, what it contains, and where it comes from.

Account data

When you register with email, we collect your email address, a password, your first and last name, a username, and your account type (for example trader or channel owner). Passwords are handled by our authentication provider and stored only as salted hashes — we never see or store your password in readable form.

If you sign in with Google or Apple, we receive your name, email address and (from Google) your profile picture from that provider, and use them to create your Connfx account. If you use Apple's Hide My Email, we only ever receive Apple's private relay address.

Profile data

Information you choose to add to your profile — all of it optional beyond the account basics:

• Avatar image, bio, free-text status and location
• Phone number, date of birth and website
• TikTok and Instagram handles
• Online presence (online, busy, away, offline)
• Verification requests you submit for review

Content you create

The material you post through the product, which we store so the service can deliver it:

• Trading signals, insights, comments and reactions
• Channel messages, direct messages and voice notes
• Images, files and other media you upload or share
• Stories, story views, events and event attendance
• Live session audio and video, and channel reviews
• Channel memberships, subscriptions and moderator roles

Wallet and payment data

• Apple In-App Purchase (iOS): top-ups on iOS go through Apple. Apple processes the payment and we receive only the transaction outcome — we never receive your card details.
• Binance USDT (TRC-20) transfers: if you top up by manual crypto transfer, you submit the amount, your full name, your wallet address and one or more screenshots as proof. A Connfx administrator reviews this to credit your wallet.
• Wallet balance, withdrawal requests and ad campaign spend associated with your account.

Usage and analytics data

We record app-usage sessions to understand activity and retention. Each session row holds your user ID, start and end time, duration and platform (iOS, Android or web). This analytics is first-party — it stays in our own database. We do not embed third-party advertising or tracking SDKs, and we do not track you across other apps or websites.

Device and technical data

• A push notification token and platform identifier, so we can deliver notifications to your device
• Standard technical data your device sends when connecting, such as IP address, which our infrastructure providers process to route and secure traffic

Safety and support data

Reports you file about content or users, accounts you block, and any support requests you send us, including the messages you write.

3Device permissions

Connfx asks for permissions only when a feature needs them. You may decline any of them, or withdraw them later in your device settings — the rest of the app keeps working.

4How we use your data

• Provide the service — create and secure your account, show your profile, and deliver the channels, signals, messages and live sessions you take part in
• Notify you — send push notifications you have enabled, which you can turn off at any time
• Process wallet activity — verify top-ups, credit your balance and handle withdrawal requests
• Keep the community safe — review reports, act on abusive or misleading content, and enforce our terms
• Improve the product — understand aggregate usage, retention and which features matter
• Meet legal obligations — respond to lawful requests and keep records we are required to keep

We do not sell your personal data, and we do not share it with third parties for their own advertising.

5Legal bases for processing

If you are in the UK, EU or another region with similar law, we rely on these bases:

• Contract — to give you the service you signed up for: your account, content, messages and wallet
• Consent — for optional things you switch on, such as notifications, camera, microphone and photo access. You can withdraw consent at any time
• Legitimate interests — to secure the platform, prevent abuse and fraud, and improve the product, balanced against your rights
• Legal obligation — where the law requires us to retain or disclose data

6Sharing and service providers

We share data with the processors below strictly so they can perform a service for us, under contract, and never for their own purposes.

Other members see what you choose to make public: your profile, and the content you post in channels and public spaces. We may also disclose data if required by law, or to protect the rights and safety of our users or the platform.

7On-device processing

Connfx translates messages and detects languages using Google ML Kit running entirely on your device. The message text used for translation is not sent to Google or to us for that purpose — it never leaves your phone.

8How long we keep data

• Account and profile data — for as long as your account is open
• Content you posted — until you delete it, or your account is deleted
• Wallet and payment records — kept after account closure where financial, tax or anti-fraud rules require it
• Usage session records — retained in aggregate for product analytics
• Push tokens — removed when you sign out or disable notifications

When data is no longer needed for the purpose it was collected for, we delete it or irreversibly anonymise it.

9Your rights

Depending on where you live, you have the right to:

• Access a copy of the personal data we hold about you
• Correct anything inaccurate — most fields are editable directly in Profile
• Delete your account and personal data — see below
• Object to or restrict certain processing
• Portability — receive your data in a machine-readable format
• Withdraw consent for permissions and notifications at any time
• Complain to your local data protection authority

To exercise any of these, email Hello@connfx.com. We respond within the period the applicable law requires, and we do not charge for reasonable requests.

10Deleting your account

You can delete your Connfx account from inside the app at any time — go to Profile → Delete Account. This removes your account and associated personal data from our systems, other than records we are legally required to keep (such as certain financial records).

Deletion is permanent and cannot be undone. If you would rather request deletion by email, write to Hello@connfx.com from your registered address.

11Security

• Traffic between the app and our servers is encrypted in transit with TLS
• Passwords are stored only as salted hashes, never in readable form
• Database access is governed by row-level security policies, so members can only reach the rows they are entitled to
• Two-factor authentication (TOTP) is available — we recommend enabling it

No system is perfectly secure, but we work to protect your data and will notify you and the relevant regulator if a breach legally requires it.

12International transfers

Connfx is a global service and our providers operate infrastructure in several countries, so your data may be processed outside the country you live in. Where we transfer personal data out of the UK or EEA, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

13Children

Connfx is not intended for children. The service is directed to adults and you must be at least 18 years old to create an account and use the wallet. We do not knowingly collect personal data from children. If you believe a child has given us personal data, contact Hello@connfx.com and we will delete it.

14Third-party content and no financial advice

The app embeds market charts from TradingView and may show links to third-party sites. Those services have their own privacy policies and we are not responsible for their practices.

Signals, insights and other member content on Connfx are for educational purposes only and are not financial advice. Trading carries risk and your decisions are your own.

15Changes to this policy

We may update this policy as the product evolves. We will revise the "Last updated" date at the top, and for significant changes we will give you notice in the app or by email before they take effect.

16Contact us